Shelby joined the DWM team in 2020, bringing with her years of human resources and recruiting experience.
Shelby earned her MS in Human Resources Management from University of Maryland Global Campus. She is a Professional in Human Resources® (PHR®) and is certified by the Society for Human Resource Management (SHRM).
Ben brings several years of diverse sales experience to his role as National Sales Manager. Having grown up in a couple of family businesses himself, Ben has a unique understanding and perspective of “why” we do what we do. His background is primarily in new business development and relationship building with potential clients and partners. Ben’s responsibility is to ensure the success of our partners and provides exceptional attention to detail for our new clients.
Ben graduated from Plattsburgh State University with B.S. degrees in Marketing and Business Administration.
Katie has been with DWM since its inception in 1997. Working part-time through high school and college, she joined the company full-time in 2001 as a customer service coordinator. With a proactive approach to client service, it soon became apparent that she would be a natural fit for sales. She has since made a name for herself throughout the industry, with a reputation for developing close personal relationships with her clients and making sure the job always gets done right. In 2015, Katie was promoted to Vice President of Strategic Account Management.
Katie graduated from Harding University in 2000 with degrees in International Business and French. She was a member of PRSM and was co-chair of PRSM Ethics Committee from 2008–2010.
Mercado, a 20-year veteran of the facilities maintenance industry has held senior management roles in operations and client support. His experience in customer service, vendor relations, and contract negotiation ensure cost-effective outcomes for our clients. Mercado leads DWM’s Facilities Maintenance Division as Director, Facilities Maintenance. In addition to many professional certifications, Mercado has a degree in Accounting and Business/Management from Berkeley College.
Raised in Rochester, NY, David Meeks has always had a passion for people and helping them solve problems. After studying Retail Business, David began his career as a Maintenance Manager for the Hess Corporation. After 20 years at Hess, David’s job was outsourced to a single-source service provider--a trend he noticed emerging strongly for other retailers.
David saw the opportunity to capitalize on this shift and jump into the vendor side of the industry. In 1997, after a year on the vendor side, one of David’s former colleagues called him up and said “I’m going to start working on the retail side and need a facilities maintenance company. I need great service for my stores. Will you be my facilities maintenance provider?”
DWM's first client relationship began that day and continues to flourish to this day.
Since 1997, DWM has grown from a single spare bedroom office to a leading international facility solutions provider for some of the world's best brands.
Paul had worked at Hess Oil Company for over 12 years when he decided to move to Albany, NY, and help his brother, David Meeks, create DWM. From the outset, he's been an instrumental part of building DWM into a strong national company that services the facilities maintenance needs of the retail industry.
Paul shares more than a passion for the industry with his brother. Like David, he's also a seasoned pilot. In his spare time, if he's not in the air, Paul can be found on a golf course. Or a baseball field. Or a basketball court.
Heidi joined DWM in 1997 as a dispatcher of service calls. As the company grew and changed, so did Heidi's role. Eventually, she helped create DWM's Accounting department and now reigns over it (benevolently). Heidi was promoted to Vice President of Finance in 2014.
Heidi has an MBA and a BA in Political Science from the University of Albany. In her spare time, she is a consultant with WellVersed Gifts and serves as secretary for Camp Hunt, Inc.
Having worked in construction for Barden Homes, Ryan brings over 11 years of solid project experience to his job. That, combined with his multiple-location management experience at Quiznos, has helped him hone the skill set he needs to effectively manage projects for DWM. A licensed water filtration expert and proven project manager, Ryan has earned 3M's Level 4 certification and many accolades for his ability to complete projects on time and on budget. Ryan was promoted to Director of Projects in 2015.
When he's not at work, Ryan can most likely be found on the green indulging in his favorite activity: golf.