BREAK FIX SOLUTIONS

 


Fast, efficient, solutions anywhere in North America.

Our experienced service coordinators are ready to help 24/7, 365.

 
  • Best-in-class work order triage & trouble-shooting
  • Efficient technician dispatch ensuring high first-time completion rates
  • Maintenance cost containment at a lower overall cost than you can perform yourself!

53

trades serviced

14%

faster service


Whether you're planning ahead or disaster strikes, you can rest easy knowing that we'll handle it.


Meet some of our customer service support team:

DWM Employee

Kathy Boedecker

Customer Service Manager

I melt glass.
 
My job is to ensure that our customers’ needs are satisfied efficiently through proper execution of our internal procedures.
 
Each day, I mentor service coordinators to follow problems through to resolution so relationship with our customer continues to grow.

DWM Employee

Courtney Ackerman

Customer Service Coordinator

"I am a Certified Make Up Artist so encouraging others to feel and look their best is my forte!

My job is to Ensure each call and every is handled with the best quality to the customers satisfaction!

Each day, I Work diligently in making sure both the clients and the technicians are proud to work with us!     

DWM Employee

Amy Mason

Customer Service Team Lead

"I'm an ordained minister with a killer 3-point shot."

My job is to sing karaoke to my team.

Each day, I wake up.



 

Cost-effective solutions from our dedicated, experienced staff & techs.

 

 CONSTRUCTION, RENOVATION, & PROJECTS

 

Cost-effective FF&E services with minimal downtime.

Our experienced project managers are ready to plan, price, & complete your projects on-time & on-budget.

  • Turnkey project management
  • Comprehensive technician oversite & follow-up
  • Lower overall cost than you can perform yourself!
  • Leverage synergies of on-site project managers, self-performance, & quality local technician utilization to create a seamless project from initial bidding to completion

756

kitchen
equipment
installs in

90 days

21

full restaurant rebuilds in

14  weeks


From remodels & retrofits to architectural services, & brand transformation, we’ll handle it.


Meet some of our projects support team:

 
DWM Employee

Erica Carpinello

Projects Department Team Lead

"Don't tell anyone I'm nice, you'll ruin my image!"

My job is to ensure timely completions of cafe remodels & capex projects.

Each day, I find the humor in even the most challenging projects.

DWM Employee

Daniel Tobin

Project Manager

I am a self-taught pianist. Also, I was born and raised just outside of Seattle, WA.

My job is to make sure the Projects DWM is awarded run smoothly from start to finish, so we can continue to satisfy our Clients and Contractors as we orchestrate renovations/updates/repairs to their place of business across the Nation --  whether that be from my desk, or on site.

Each day, I try to be better at my job than I was the day before.

 


 
>

DWM is proud to be a 2016 & 2017
Times Union Top Workplace

DWM is proud to be a 2016 & 2017 Times Union Top Workplace

 

  Water Filtration Solutions

 

Reduce lifecycle costs & improve product quality.

We're a proud 3M Level 4 Distributor dedicated to increasing asset life, preventing equipment failures, & increasing uptime.

  • Custom filtration installation service
  • Water testing services
  • Scheduled auto replenishment programs
  • On-staff water filtration technicians to trouble-shoot store-level issues



12%

equipment maintenance
cost reduction


From installation to maintenance, we have the products you need and the certified technicians on hand to help.


Meet some of our water filtration support team:

 
DWM Employee

Nathan Westfall

Software Engineer/IT Support

"I am an ice fisher, bass player, car mechanic, and total IT geek."

My job is to make everyone's job easier.

Each day, I try to beat Allison to the office.

 

 


Customer Login

Technician Login