DWM DWM, Inc.

 Benchmarking Adviser Weekly

 


Metric #5: USA Cost Comparison: Emergency Calls

April 20, 2016

14.7% Increase

in emergency cost to completions from 2011-2014


Source: Major National QSR Metrics (over 313,000 work orders)




Metric #4: Normal Urgency Calls

April 13, 2016

4.4 Day Average Completion

Major National Brand | Excludes Emergency & Urgent Calls*.


Source: DWM National Benchmark Database




Metric #3: Emergency Service Calls

March 30, 2016

25 minutes | 1.98 hours

Work order acknowledgement & subsequent dispatch confirmation with all required paperwork*.


Source: DWM National Benchmark Database




Metric #2: Door & Gate Repairs

March 23, 2016

$260 Total Invoiced Cost

Running National Average Across 2 Major Brands


Source: DWM National Benchmark Database




Metric #1: Urgent Plumbing Calls

March 16, 2016

$264 Total Invoiced Cost

Major National Brand | 1-2 needs per day across a region | 100+ Calls per quarter


Source: DWM National Benchmark Database






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