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 Benchmarking Adviser

 


Carpet Cleaning Best Practices


10-15% Annual Floor Care Program Savings

when mats are used properly.


Source: DWM National Benchmarking Database




Hourly Rates & Completion Time


40% Faster Completion Times

are realized by technicians who charged higher than average hourly rates than those charging average or below-average hourly rates. This is as a result of DWM's top 15% of technicians being inaccessible with hourly rate caps.


Source: DWM National Benchmark Database




Eliminating Rate Caps


12% Cost Savings

by eliminating rate caps for national retail clients. This savings is a result of tight technician restrictions in the form of Not To Exceeds (NTEs), vast industry knowledge, and an ability to de-escalate emergency calls.


Source: DWM National Benchmark Database




Preventive Maintenance: The Pay Off


1,083 Hour Reduction in Downtime

in the 12 months since a national healthcare client began an HVAC PM program. This reduction in downtime is a result of a 72% reduction in emergency work requests for HVAC units


Source: DWM National Benchmark Database




USA Comparison: Overall Annual Costs


2.3% Increase

in average annual cost of facility maintnenance and repair services


Source: IBIS World: Facility Maintenance & Repair Services price data and market research for sourcing professionals




USA Cost Comparison: Emergency Calls


14.7% Increase

in emergency cost to completions from 2011-2014


Source: Major National QSR Metrics (over 313,000 work orders)




Normal Urgency Calls


4.4 Day Average Completion

Major National Brand | Excludes Emergency & Urgent Calls*.


Source: DWM National Benchmark Database




Emergency Service Calls


25 minutes | 1.98 hours

Work order acknowledgement & subsequent dispatch confirmation with all required paperwork*.


Source: DWM National Benchmark Database




Door & Gate Repairs


$260 Total Invoiced Cost

Running National Average Across 2 Major Brands


Source: DWM National Benchmark Database




Urgent Plumbing Calls


$264 Total Invoiced Cost

Major National Brand | 1-2 needs per day across a region | 100+ Calls per quarter


Source: DWM National Benchmark Database








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DWM Facilities Maintenance
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DWM Construction, Renovation, FF&E
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