The Results

Since the Preventive Maintenance (PM) program implementation, the number of billable service calls has reduced by an 30% across all urgencies (emergency, urgent, non-emergency) for the client’s HVAC units. With this, our client has seen a 72% reduction in emergency work requests for their HVAC units, resulting in 1,083 hours less downtime.

Additionally, the average cost for emergency break-fix service requests has also decreased by 20% in this time, resulting in a 77% savings in total invoiced costs for such work orders.

Average cost to completion for emergency HVAC calls
before (year 1) and after (year 2) the PM program implementation:

The Challenge

One of DWM’s retail clients was looking for an HVAC service solution. The client was facing inconsistent service, frequent downtime, and very high emergency repair costs.

The Solution

DWM’s HVAC PM team analyzed the client’s locations and units and determined that the many of the client’s issues could be mitigated with the implementation of a comprehensive PM program.

The DWM team created a PM program tailored to the individual HVAC units, geographic regions, and site-specific needs.