LATHAM, NY -DWM Facilities Maintenance announced today the promotion of Kyle MacDuff to Team Lead, HVAC Program Manager. The expansion of DWM's HVAC services led to the creation of this role within DWM's Facilities Maintenance division.
MacDuff joined DWM in 2013 as a Customer Service Coordinator. He quickly proved himself as an invaluable asset to the DWM team, formalizing DWM's HVAC preventive maintenance programs.
In 2014, MacDuff earned his certificate in Heating Systems & Repair from Hudson Valley Community College's Workforce Development Institute, through DWM-U, DWM's virtual campus for leadership, learning, and advancement.
In his new role, Kyle is responsible for complete preventive maintenance program design and implementation, safe and efficient delivery of all HVAC services, as well as the on-boarding of new HVAC clients.
"We are very excited to recognize Kyle with the promotion to Team Lead, HVAC Program Manager," said Brian Whitt, Chief Operating Officer. "As our clients' needs expand, we conduct a continuous evaluation of our client support structure to ensure we continue to provide our clients with the best possible service outcomes."
"Kyle embodies what it means to be a DWM employee through his hardwork and committment to clients. By putting him in this new leadership role, we are setting our HVAC clients up for long-term success with DWM, said Katie Whitt, Vice President of Strategic Account Management.”
888-396-9111, ext 257
DWM, with its headquarters and national call center in Latham, NY; was founded by CEO, David Meeks in 1997. The DWM facilities maintenance menu of services was born from Mr. Meeks’ 18-year facilities career with Amerada Hess (now Hess Corporation).
DWM delivers a comprehensive platform of general maintenance, handyman, carpet cleaning, project management, remodeling/rollouts, water filtration services, and emergency services. Proven service options include programmed maintenance, on-demand break-fix service, and project management. DWM features 24/7 emergency service response, efficient web-based online work order tracking, consolidated invoicing and digital backup.
A market leader, DWM services the retail, restaurant, grocery, convenience store, commercial, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.