DWM is proud to announce the promotion of Samantha Sommerman to Team Lead for one of the company’s national accounts. As team lead, Sommerman will be responsible for overall client satisfaction, service team leadership, and strategy execution for the account.
“Client outcomes are the heart of our business and we do everything we can to ensure we are meeting our client’s corporate goals,” said Brian Whitt, Chief Operating Officer. “Sam has embodied this mindset since she joined our team. Since then, Sam has continued to learn and develop new techniques that promote successful outcomes for her account.”
During her time as a customer service coordinator, Sommerman worked tirelessly to forge relationships with technicians to ensure they understood job details and overall service goals.
“Sommerman’s will to succeed coupled with her industry knowledge made her the ideal fit for the team lead position,” said Dean Hatch, DWM Customer Service Director. We are confident her dedication to great service outcomes and process improvements will provide great long-term benefit to DWM and our clients.”
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Founded in 1997, DWM is a full-service facility solutions company that specializes
inside the box. Under our 3 divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration),
we handle anything from day-to-day break-fix items and water filtration to concept to completion project management and full-scale construction management.
We pride ourselves on the level of partnership and customization we provide to our clients; rather than acting like a vendor, our facility solutions coordinators and project managers act as if they are an employee of our client’s organization. This mindset provides best-in-class problem-solving, troubleshooting, and cost control. Our commitment to being the best in the world has created a culture of continuous improvement, exemplified by the fact that our original client is still with us 22 years later!
A market leader, DWM services the retail, restaurant, grocery, convenience store, education, healthcare, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.