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DWM Facilities Maintenance Introduces IVR Compliant Technician App

Hera On-site features location-based check in and paperless work order management

January 20, 2016

Latham, NY--DWM Facilities Maintenance announced today the launch of Hera On-site, their app for technicians. The app, available in iTunes and Google Play allows more efficient work order management and eliminates the need for technicians to call into the IVR system. The launch of Hera On-site supports DWM’s long-term commitment to efficiency.


Recently named a Best Place to Work by the Albany Business Review, DWM has long been committed to employees and technicians.  COO Brian Whitt said “Our company was built on the tenets of partnership and problem-solving. Part of this is providing solutions to our employees, clients, and technicians as well. We are excited to solve the problem of cumbersome IVR check ins/check outs for our technicians with the launch of Hera On-site.”

Features of Hera On-site Include:
• View Open and Completed Work Orders with at-a-glance information
• Push notifications when new work orders are dispatched
• Directions and an ETA based on current location
• IVR compliant GPS check-in via app
• View all work order details including instructions & scope without printing
• Upload photos to work orders
• Have store sign off upon completion


“Our technicians are a big part of DWM’s success,” said Caitlin McCarthy, vendor manager for DWM. “We are excited to provide a tool to simplify their daily efforts with the launch of Hera On-site.”

The app is available for iPhone and Android:

 

 

hera onsite from DWM Facilities Maintenance on Vimeo.


MEDIA CONTACT:

Allison Bishop
888-396-9111, ext 257


Founded in 1997, DWM is a full-service facility solutions company that specializes inside the box. Under our 3 divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration), we handle anything from day-to-day break-fix items and water filtration to concept to completion project management and full-scale construction management.

We pride ourselves on the level of partnership and customization we provide to our clients; rather than acting like a vendor, our facility solutions coordinators and project managers act as if they are an employee of our client’s organization. This mindset provides best-in-class problem-solving, troubleshooting, and cost control. Our commitment to being the best in the world has created a culture of continuous improvement, exemplified by the fact that our original client is still with us 22 years later!

A market leader, DWM services the retail, restaurant, grocery, convenience store, education, healthcare, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.

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