LATHAM, NY--DWM Facilities Maintenance announced today the promotion of two employees to Customer Service Coordinator II positions. The promotions demonstrate the effort of DWM to recognize key employees for their dedication in providing clients with efficient and personalized solutions for all of their facilities maintenance needs.
“What sets top performers apart at DWM is their ability and willingness to go above and beyond the call of duty to provide the clients with the best possible solutions.” said Brian Whitt, Chief Operating Officer. “Both John and Jennifer have demonstrated the work ethic and traits necessary to succeed at DWM and I am excited to have the opportunity to recognize them for their efforts.”
John Kelly joined the DWM team in 2013. Through his account and trade specific knowledge, John has been able to establish troubleshooting protocols and improve service times to ensure cost-containment for DWM’s specialized in grease services at nearly 1,000 fast-food and QSRs across the country.
Jennifer Castillo, one of DWM’s bilingual service coordinators is a one-year veteran of the DWM Service Team. In the past year, she has proven herself to be diligent and efficient in providing timely, cost-effective solutions to DWM’s largest retail client. Castillo’s efforts have created significant efficiencies in Puerto Rico and other predominately Spanish-speaking areas.
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Founded in 1997, DWM is a full-service facility solutions company that specializes
inside the box. Under our 3 divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration),
we handle anything from day-to-day break-fix items and water filtration to concept to completion project management and full-scale construction management.
We pride ourselves on the level of partnership and customization we provide to our clients; rather than acting like a vendor, our facility solutions coordinators and project managers act as if they are an employee of our client’s organization. This mindset provides best-in-class problem-solving, troubleshooting, and cost control. Our commitment to being the best in the world has created a culture of continuous improvement, exemplified by the fact that our original client is still with us 22 years later!
A market leader, DWM services the retail, restaurant, grocery, convenience store, education, healthcare, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.