LATHAM, NY--DWM Facilities Maintenance announced today the promotion of Adrian Caswell to Customer Service Coordinator II. The promotion demonstrates the effort of DWM to recognize key employees for their dedication in providing clients efficient and customized solutions for their facilities maintenance needs.
“DWM prides itself on hiring individuals who embody our culture of problem-solving, partnership, and customization,” said Brian Whitt, Chief Operating Officer. “Caswell truly exemplifies our culture through her daily efforts in providing clients with the best possible solutions. It is truly an honor to have the opportunity to recognize Caswell for these efforts.”
Caswell joined the DWM team in 2015. Through her solutions-based mindset and communication skills, Caswell has established relationships with clients and technicians, streamlining the call to completion process. As a result, Caswell assures cost-containment for DWM’s largest retail client.
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Founded in 1997, DWM is a full-service facility solutions company that specializes
inside the box. Under our 3 divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration),
we handle anything from day-to-day break-fix items and water filtration to concept to completion project management and full-scale construction management.
We pride ourselves on the level of partnership and customization we provide to our clients; rather than acting like a vendor, our facility solutions coordinators and project managers act as if they are an employee of our client’s organization. This mindset provides best-in-class problem-solving, troubleshooting, and cost control. Our commitment to being the best in the world has created a culture of continuous improvement, exemplified by the fact that our original client is still with us 22 years later!
A market leader, DWM services the retail, restaurant, grocery, convenience store, education, healthcare, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.