LATHAM, NY - DWM announced today service enhancements to better support maturing accounts. These updates include the creation of a new Associate Account Manager Position as well as the shift and promotion of key customer service individuals.
"DWM strives to create cost-effective facility solutions for each client," said Katie Whitt, VP of Strategic Accounts at DWM. "Our leadership team decided the addition of the new Associate Account Management role would be the best way to continue providing top-notch service to our growing client-base."
Amy Mason, a Team Lead for DWM's Facilities Maintenance division since 2014 will assume the role of Associate Account Manager.
"Mason has continued to prove herself as an integral part of DWM's Facilities Maintenance division through her dedication to partnering with maturing clients as the New Accounts Team Lead," said Brian Whitt, COO at DWM. "Mason's ability to build relationships through her attention to detail and proven service results make her the ideal candidate for the Associate Account Manager position.
James Powell, a veteran team lead for DWM's largest retail account will move into Mason's previous role, New Accounts Team Lead. Shauna Raymond has been promoted to team lead and will head the Barnes & Noble service group.
"Since joining the company in 2015, Powell has helped ensure cost-containment and efficient time to completions for Facilities Maintenance Services for the company’s largest retail client," said Katie Whitt. "We are excited for him to translate these successes and best-practices to service our maturing accounts. Raymond, a Customer Service Coordinator since 2016 has exemplified a commitment to success as a member of Powell's team. Her efforts and proven service outcomes made her the natural choice to move into Powell's previous role to ensure a seamless transitition and continued success for the our client."
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Founded in 1997, DWM is a full-service facility solutions company that specializes
inside the box. Under our 3 divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration),
we handle anything from day-to-day break-fix items and water filtration to concept to completion project management and full-scale construction management.
We pride ourselves on the level of partnership and customization we provide to our clients; rather than acting like a vendor, our facility solutions coordinators and project managers act as if they are an employee of our client’s organization. This mindset provides best-in-class problem-solving, troubleshooting, and cost control. Our commitment to being the best in the world has created a culture of continuous improvement, exemplified by the fact that our original client is still with us 22 years later!
A market leader, DWM services the retail, restaurant, grocery, convenience store, education, healthcare, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.