LATHAM, NY - DWM announced today service enhancements to better support clients. These updates include the creation of a new Service Manager position as well as the promotion to an existing role. These moves reinforce DWM's commitment to employee and client development.
Samantha Sommerman, a five-year veteran to DWM, will be assuming the role of Service Manager, giving additional support to one of DWM's largest, longest-standing accounts.
"DWM is confident in Samantha's ability to successfully maintain a strategic partnership between DWM and our client while also providing leadership and communication to all divisions of the client portfolio," said Katie Whitt, VP of Strategic Accounts. "Samantha’s experience at DWM as a Team Lead and more recently as Employee Development Lead make her a great fit for this role."
Samantha previously held the role of Employee Development Lead, which will now be held by Bonnie Eissmann. Bonnie joined DWM in 2015 as a Customer Service Coordinator.
"DWM is confident in Bonnie's ability to create and implement development programs for both new and existing employees," said Caitlin McCarthy, Human Resources Manager. "Bonnie's experiences at DWM and developing/coordinating curricula as an English teacher will result in long-term success for the DWM-U employee development program."
Bonnie earned her Master's in Education from University At Albany, State University of New York.
"At DWM, we pride ourselves on our level of partnership with employees and clients. We are excited to enhance this partnership by adding additional account management resources,” said Whitt “The creation of this new support role resulted in the opportunity for another well-respected DWM employee to step in and use her experience to refine the DWM-U program. This move is going to be a win-win for clients and employees alike!"
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Founded in 1997, DWM is a full-service facility solutions company that specializes
inside the box. Under our 3 divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration),
we handle anything from day-to-day break-fix items and water filtration to concept to completion project management and full-scale construction management.
We pride ourselves on the level of partnership and customization we provide to our clients; rather than acting like a vendor, our facility solutions coordinators and project managers act as if they are an employee of our client’s organization. This mindset provides best-in-class problem-solving, troubleshooting, and cost control. Our commitment to being the best in the world has created a culture of continuous improvement, exemplified by the fact that our original client is still with us 22 years later!
A market leader, DWM services the retail, restaurant, grocery, convenience store, education, healthcare, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.