LATHAM, NY & ORLANDO, FL - DWM announced today the promotion of three key employees. These moves reinforce DWM's commitment to employee and client development.
Amy Mason, a four-year veteran to DWM was promoted to Strategic Account Manager. In her new role, Mason will be responsible to the strategic oversight and growth of a portfolio of DWM’s mature accounts. Mason held the role of Associate Account Manager prior to her promotion.
"Mason has continued to prove herself as an integral part of DWM's Facilities Maintenance division through her dedication to partnering with clients," said Brian Whitt, COO at DWM. "Mason's ability to build relationships through her attention to detail and proven service results make her an excellent choice for the Strategic Account Manager role.
Mason earned her Bachelor’s degree in Business Administration and Management from Cazenovia College.
Alexandra Meleco, also a four-year veteran to DWM will fill the role of Associate Account Manager.
Meleco joined DWM in 2015 as a Customer Service Coordinator, bringing with her experience in property management. In her new role, Meleco will be responsible for supporting the growth and success of new and maturing accounts.
"Since joining the company, Meleco has continued to prove herself as an exceptional employee and partner to our clients. She has helped ensure cost-containment and efficient time to completions for Facilities Maintenance services for some of DWM’s key accounts," said Katie Whitt. "We are excited for her to translate these successes and best-practices to help grow DWM’s new and maturing accounts.
Meleco earned her Bachelor's degree in Marketing & Management from SUNY Empire State College.
Albert Pastrana will take over the role of Team Lead vacated by Meleco’s promotion.
Pastrana joined DWM in 2017 as a Facility Solutions Coordinator, bringing over 6 years of facilities maintenance and construction experience with him.
Prior to his promotion to Team Lead, Albert was a Facility Solutions Coordinator for DWM’s largest client. Albert’s attention to detail made him a great asset to the client and his team. As Team Lead, Facilities Maintenance Division, Pastrana will be responsible for overseeing a 24/7 client solutions team dedicated to timely, cost-effective solutions for specialty retail clients.
“Albert’s industry experience coupled with his innate ability to develop relationships and provide customized solutions made him a great fit for the role of Team Lead, Facilities Maintenance Division,” said Katie Whitt. “We are confident the client will realize the benefits of Albert’s leadership and experience for years to come.”
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Founded in 1997, DWM is a full-service facility solutions company that specializes
inside the box. Under our 3 divisions (Facilities Maintenance, Construction & Renovation, and Water Filtration),
we handle anything from day-to-day break-fix items and water filtration to FF&E, rollouts, and full-remodels.
We pride ourselves on the level of partnership and customization we provide to our clients; rather than acting like a vendor, our facility solutions coordinators and project managers act as if they are an employee of our client’s organization. This mindset provides best-in-class problem-solving, troubleshooting, and cost control. Our commitment to being the best in the world has created a culture of continuous improvement, exemplified by the fact that our original client is still with us 21 years later!
A market leader, DWM services the retail, restaurant, grocery, convenience store, education, healthcare, and financial markets; under a mantra of “We’ll handle it”. More information about DWM can be found at www.dwminc.com.