As a result, the stores will always know to whom they are speaking and corporate will always know who to ask for. This also allows for DWM to have an expert on your company on staff - they are a specialist for your stores.

We provide service 24/7/365. We have an on-call staff available from 7pm-8am on weekdays and all weekend long.

We currently have over 19,000 contractors in our database. We are always updating and refining this database to ensure that we send out capable contractors to your stores.

Management meets with CSC’s daily to discuss elevated issues and assists with completion.

We follow-up on service calls. Each DWM customer service coordinator must submit their follow-up to a supervisor weekly. This report is inspected for any calls older than three days that do not have a justifiable reason for being open that long.

We email work order confirmations to corporate offices once work is scheduled with a contractor.

We place phone calls and send faxes (if available) to individual stores so they are aware of service before the job starts.

We always call the stores after the work is performed and receive verbal confirmation that the work was done to the stores standards.

We provide free estimates.

We provide weekly reports on service calls as well as quarterly reports. If you are interested in more reports, please let us know what reports you require.

We have a Project Management department that handles all larger estimates as well as roll-outs and large capital expenditure work. DWM manages the whole job from estimate request to invoice submittal once the work is completed.

We can provide a project manager on site for larger jobs that require oversight.

We audit the contractors. We ensure that all contractor invoices match up with their hourly rate and times on site.

We require both store stamp and managers signature of approval before the contractor can submit invoice.

We handle all contractor bill problems as well as monthly statements. We communicate with contractors concerning delays in payment or non-payment and provide reasons.

We will submit invoices within your timeframe for easier financial accounting for your company.

We collect all contractors insurance (worker’s compensation and general liability with DWM as the certificate holder). If they do not have a worker’s compensation form, we require a letter from the contractor stating why they don’t have it.

We collect all contractors W9 forms and keeps updated records of each contractor's 1099 information and complies with IRS guidelines in creating and distributing 1099 forms to all relevant contractors each year.

Customers can place calls, follow-up on calls, and bring up reports. All of this is customer-specific so please let us know what you would like to see.

Our in-house Information Technology employee continually updates and refines our systems. This allows us to perform more efficiently to provide better service to our customers.