DWM's business is designed to make things simple for the customer. So when maintenance needs arise, store managers or corporate personnel can simply pick up the phone and speak live with a customer service coordinator(CSC). The CSC can instantly access the retailer's account, categorize the nature of the problem and prioritize the service call. The CSC then dispatches a suitable contractor from DWM's extensive database.

The CSC also creates an electronic trail that ensures the work was completed to the customer's satisfaction, closing the loop on the service call.

This focus on communication fosters effective working relationships among DWM personnel, customers and DWM contractors. Problems or routine needs are more accurately assessed, better-managed and resolved efficiently.

The DWM team responds to calls from customers and contractors seven days a week, 24 hours a day.