Quick Response: Healthcare Client, Kansas City

The Results

DWM worked together with their client to minimize damage and expedite response time by leveraging experience and vendor relationships as well as utilizing exceptional communication. The ability of our staff and technician base to react quickly and realize the urgency of the issue enabled us to deliver top-notch services in near-record time. Our ability to not only react quickly, but to act quickly with a strategy enabled us to take a serious issue and minimize the effects on our client's site.

The Challenge

DWM was hosting their monthly lunch-and-learn as part of the company’s corporate learning initiatives. As all of the employees were enjoying a catered lunch and learning ways to better communicate with customers, pandemonium was ensuing at Ideal Image in Kansas City, Missouri.

One of DWM's healthcare clients has not only been rapidly expanding, they have been investing in their existing locations. The company prides itself on the appearance and cleanliness of their sites.

This goal was seriously challenged when a major flood affected their Kansas City location.

Due to the nature of the problem, the call was escalated; knowing mold and mildew would be an impending problem if not taken care of in a timely manner, Customer Service Team Lead, Kyle MacDuff left the corporate luncheon to begin working on the issue.

The Solution

Once we heard about the flooding, we knew we would have to act quickly as to not cause any further destruction, so we began contacting the appropriate vendors immediately.

Through great communication between DWM and the client's corporate offices, we were able to get both plumbers and a restoration crew on site within twenty minutes of the initial phone call.

Once the water was extracted, the restoration crew left multiple air movers and dehumidifiers on site for a 3-day dry out to ensure all areas were properly dried. The site was then sprayed with anti-microbial to prevent any mold or mildew from forming.